okzz Privacy Policy — Your Data, Handled With Care

1 Who We Are

okzz is an online gaming platform operating at okzz.best, built specifically for players in Bangladesh. When this privacy policy refers to "okzz", "we", "us", or "our", it means the okzz platform and the team responsible for operating it.

okzz acts as the data controller for the personal data collected through the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

If you have any questions about this privacy policy or about how okzz handles your personal data, you can contact us at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2 Data We Collect

okzz collects personal data in three main ways: data you provide directly when registering or using the platform, data generated automatically through your use of the platform, and data we receive from third parties such as payment providers and identity verification services.

Data you provide directly:

• Full name, date of birth, and gender (collected at registration for age verification and account management).
• Email address and phone number (used for account communications and two-factor authentication).
• Residential address (collected for identity verification and regulatory compliance).
• Identity documents such as national ID, passport, or driving licence (collected when account verification is required).
• Payment information including bank account details or mobile banking numbers (used to process deposits and withdrawals).
• Communications you send to our support team via live chat or email.

Data collected automatically:

• IP address and approximate geographic location.
• Device type, operating system, and browser information.
• Session data including login times, pages visited, and time spent on the platform.
• Game activity data including bets placed, games played, and transaction history.
• Cookie and tracking data as described in Section 6.

Data from third parties:

• Transaction confirmation data from payment providers.
• Identity verification results from KYC (Know Your Customer) service providers.
• Fraud screening data from anti-fraud service providers.

3 How We Use Your Data

okzz uses your personal data for specific, clearly defined purposes. We do not use your data for any purpose that isn't listed here without first obtaining your consent or updating this privacy policy.

When we use your data for analytics and platform improvement, we apply anonymisation or pseudonymisation techniques wherever possible so that the analysis cannot be linked back to you as an individual.

If you have opted in to receive promotional communications from okzz, we may use your email address and game activity data to send you relevant offers and updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting support.

4 Legal Basis for Processing

okzz processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing that is necessary to provide you with the okzz service, including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements, age verification obligations, and regulatory reporting.
• Legitimate interests: Processing carried out for okzz's legitimate business interests, such as fraud prevention, platform security, and improving the user experience, where these interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, such as sending promotional communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

okzz does not sell your personal data. We share your data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: We share payment-related data with our payment processing partners to facilitate deposits and withdrawals. These partners are contractually bound to handle your data securely and only for payment processing purposes.
• Identity verification providers: We share identity documents and personal details with KYC service providers to verify your identity as required by our regulatory obligations.
• Fraud prevention services: We share certain account and transaction data with fraud screening services to protect the platform and its users from fraudulent activity.
• Technology and hosting providers: Our platform infrastructure is supported by third-party technology providers who may process your data as part of providing their services to us. All such providers are bound by data processing agreements.
• Regulatory authorities: We may be required to share your data with regulatory authorities, law enforcement agencies, or courts where required by applicable law. We will notify you of such disclosures where we are legally permitted to do so.

All third parties with whom okzz shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the purposes specified in their agreements with us.

6 Cookies and Tracking

okzz uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Help us understand how players navigate the platform so we can improve the user experience. Analytics data is aggregated and anonymised where possible.
• Security and fraud prevention cookies: Used to detect and prevent fraudulent activity on the platform.

When you first visit okzz, you will be presented with a cookie consent notice that allows you to accept or decline non-essential cookies. You can update your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the platform.

7 Data Retention

okzz retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction for regulatory compliance purposes.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically 5 years after the end of the business relationship.
• Support communications: Retained for 2 years from the date of the communication, or longer if the communication relates to an ongoing dispute or investigation.
• Marketing preferences: Retained until you withdraw consent or request deletion.
• Analytics data: Anonymised analytics data may be retained indefinitely as it cannot be linked to individual users.

When personal data is no longer required, okzz securely deletes or anonymises it. If you request deletion of your data before the end of the applicable retention period, we will delete what we can and explain why certain data must be retained for legal or regulatory reasons.

8 Your Rights

As an okzz player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".